BUAD477 References
Please note that I'm now posting references in the BUAD477 sidebar to support our Project. The first two references are a consequence of our September 27th Project Meeting.
During that meeting I was asked my opinion of an effective web site and mentioned "AngelVision" because I was lured to the site by an unsolicited email, and having visited the site, I took up an offer for a live web meeting. Within a week I had moved from "not knowing" to having received a very attractive price quote. I would very much like our prospects to move from "not knowing" about American SecuriComm to expressing interest and receiving price quotes too. I believe this is an excellent example of a highly effective marketing oriented approach in which the web site plays a critical role.
I shared my value for the "four conversations" distinction. A very succinct guide discussing this and other valuable distinctions is available on "Coaching Practices for Managers" at the "National Managers' Community" web site sponsored by The Government of Canada. You will find the following topics described in easily understood language complete with real-life illustrations:
1. WORKING WITH COMPLAINTS – Find the hidden requests in complaints
2. LISTENING FOR COMMITMENT IN COMPLAINTS – Hear the commitment
3. CHALLENGING GENERALISATIONS – Catch generalisations
4. WORKING WITH ASSESSMENTS – Be aware of limiting assessments
5. WHAT’S MISSING? – Look for what’s missing
6. WORKING WITH MOODS – Observe the power of moods
7. THREE TYPES OF CONVERSATION – Focus on the right conversation
8. WORKING WITH RECURRENT PROBLEMS – Look inside
Please look for additional links in the BUAD477 References sidebar whenever you visit this site and PLEASE provide a feedback comment as requested in my previous post.
During that meeting I was asked my opinion of an effective web site and mentioned "AngelVision" because I was lured to the site by an unsolicited email, and having visited the site, I took up an offer for a live web meeting. Within a week I had moved from "not knowing" to having received a very attractive price quote. I would very much like our prospects to move from "not knowing" about American SecuriComm to expressing interest and receiving price quotes too. I believe this is an excellent example of a highly effective marketing oriented approach in which the web site plays a critical role.
I shared my value for the "four conversations" distinction. A very succinct guide discussing this and other valuable distinctions is available on "Coaching Practices for Managers" at the "National Managers' Community" web site sponsored by The Government of Canada. You will find the following topics described in easily understood language complete with real-life illustrations:
1. WORKING WITH COMPLAINTS – Find the hidden requests in complaints
2. LISTENING FOR COMMITMENT IN COMPLAINTS – Hear the commitment
3. CHALLENGING GENERALISATIONS – Catch generalisations
4. WORKING WITH ASSESSMENTS – Be aware of limiting assessments
5. WHAT’S MISSING? – Look for what’s missing
6. WORKING WITH MOODS – Observe the power of moods
7. THREE TYPES OF CONVERSATION – Focus on the right conversation
8. WORKING WITH RECURRENT PROBLEMS – Look inside
Please look for additional links in the BUAD477 References sidebar whenever you visit this site and PLEASE provide a feedback comment as requested in my previous post.
posted by George | 8:32 PM
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